This view falls short of addressing the hottest needs of today’s organizations : achieve wide-ranging business transformation. So how do we strike the right balance between developing efficient, enterprise-wide processes and maximizing their alignment with corporate goals?
First, Get The Big Picture…
BPM is about more than just increasing efficiency or cutting costs in a department, group, or enterprise. At Aprico, we believe that it should serve enterprise goals. To that end, we focus on strategy long before process modeling or automation starts.
That means careful analysis of current processes to understand their related
issues. See what goes on inside a process, for example:
- What individuals are involved in the process, and what are their respective responsibilities?
- How do team members work and
- how do their tasks fit in with their colleagues’ activities?
- Is the process based on a structured or ad hoc work style?
- Does it require interaction with a wide range of content types?
- What information do team members need to access and how?
- Why each action is performed
- What value is added by each action
- Whether an action can be eliminated without negatively impacting the outcome.
- Focus on Organizational Issues: a “culture of collaboration” helps integrate and better leverage existing business processes. You can do this through formal and informal coordination mechanisms, such as coaching, working beside team members, or removing people from functional departments and assigning them to a process or case team. Process definition and documentation play a key role here.
- Focus on Automation where required: a BPMS platform can play a substantial role in driving efficiency, process automation, and worker productivity. It will provide an integrated environment that can integrate systems, transactions, and data through automation.